Update following cyber-attack on our partner Synnovis


Dear Colleagues

As you will have heard, our laboratory partner Synnovis has suffered a cyber-attack which has affected all Synnovis IT systems.

The attack, which has affected all pathology services across Synnovis and triggered a critical incident, has also had some impact on our genomic laboratories.

Whilst many of our genomic services are able to continue as normal, we have deployed emergency actions meaning that some tests are taking longer than usual and we are using alternative reporting processes. In some situations, tests are being temporarily outsourced.


Unless specifically notified, please be reassured that you can continue to send samples to us for genomics testing.


We will continue to keep you all informed. If necessary, our laboratories will communicate more detailed information directly with you.


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With any Whole Genome Sequencing (WGS) test ordered, a Record of Discussion (RoD) form will also need to be submitted. This document is to record the patient’s consent for genomic testing and their choice on taking part in research. Guidance on the patient choice conversation can be found here
This RoD form will be available for clinicians to download from this webpage. Once completed with the patient, it can be send to the lab with the corresponding test order form and sample.
Tests available to order will be listed in the National Genomic Test Directory. A test order form will soon be made available for clinicians on this webpage to download and complete. This form will include the address of the laboratory that the appropriate sample and completed form needs to be sent to.
Until the new Genomic Laboratory Service goes live, please continue to follow existing test order processes.
Later this year, the online test ordering tool for Whole Genome Sequencing will be integrated into the National Genomics Informatics System (NGIS) and clinicians will be able to search or filter to find a clinical indication, confirm eligibility criteria and start the test request process for their patient.